Staff Engagement

How to Combat (and Embrace!) Staff Attrition in Your Contact Centre

How to Combat (and Embrace!) Staff Attrition in Your Contact Centre

Staff attrition (the percentage of your staff that leave) is a problem in many organisations. Contact centres are no exception.  

This problem can be seen both in Australian and internationally.  

While the negative impacts of high staff attrition are generally acknowledged, many contact centre leaders and managers are less aware of the negative effects that can accompany low staff attrition. However, low attrition can actually be worse than high attrition.