Our Clients and Experience

We've supported clients across a wide range of industries with initiatives large and small.  Some examples of our work is included below.

 
 
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Insurance and care nsw (icare)

We've supported icare with a range of projects including:

  • A current state customer experience analysis
  • Scoping, design and implementation of a new 70 seat contact centre operation
  • Design and implementation of a technology platform for an additional 500 seat contact centre operation

Teachers mutual bank (TMB)

        

 

 

 

We worked with TMB to conduct a review of their workforce management technology, processes and operational model, providing a strategic roadmap to enable greater efficiency and effectiveness of this core business function, along with training and mentoring for key team members.


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advanced personnel Management (APM)

We provided support to APM to prepare them for the launch of a new inbound and outbound service.  Review and documentation of core processes and the development of an implementation plan to enable successful implementation of the new service were a few of our key deliverables.


Lifeline australia

We supported Lifeline with the rollout of a new Workforce Management tool, process & operational model across their 30+ locations nationally.

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Industry Fund Services (IFS)

We conducted an operational excellence review for IFS, providing a strategic roadmap detailing key ways they may be able to improve their contact centre operation.


Employers mutual limited (EML)

We provided implementation support to EML across technology, operations and process to enable the successful launch of a new 150 seat operation across 2 locations, quickly growing to a 500 seat operation across 3 locations.

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Staples

We worked with Staples (now Winc) to conduct a review of their workforce management technology, processes and operational model, providing a strategic roadmap to enable greater efficiency and effectiveness of this core business function, also developing some key tools to enable immediate improvement in reporting capability.


HEalthdirect australia

We worked with Healthdirect to provide process optimisation support during the early stages of implementation of their Aged Care Gateway service. 

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city of melbourne

We worked with City of Melbourne to conduct a review of their workforce management technology, processes and operational model, providing a strategic roadmap to enable greater efficiency and effectiveness of this core business function, also developing some key tools to enable immediate forecasting improvement.