Frances Quinn
Chief Contact centre nerd

Known As: Frances or Frankie
Years in Industry: 20+
Favourite Things: Problem Solving & Operations
Drink of Choice: Earl Grey Tea
Random Fact: Frances can juggle
Hobbies: Yoga, Dancing, Tennis
Life Goal: To become the best version of myself
Favourite Quote: Life is not about waiting for the storm to pass, it's about learning to dance in the rain.

TRAnsformation gun

Known As: Matt
Years in Industry: 20+
Favourite Things: Large Complex Transformations
Drink of Choice: Strong Cappuccino
Random Fact: Matt has been Glacier Skiing in Antarctica
Hobbies: Swimming, Travel, Marine Conservation
Life Goal: To ski all 7 continents
Favourite Quote: In 20 years from now you will be more disappointed by the things you didn't do than by the things you did, so sail away from the safe harbour. Explore. Dream. Discover.


Known As: Ian
Years in Industry: 20+
Favourite Things: Project Success
Drink of Choice: Large Flat White
Random Fact: Ian has lived and worked in 4 countries
Hobbies: Swimming, Renovations, Food
Life Goal: To find the perfect balance of work, play and success
Favourite Quote: All that you touch you change, all that you change changes you.


Known As: Mark or Spence
Years in Industry: 20+
Favourite Things: Effectiveness, Efficiency & Operational Excellence
Drink of Choice: Latte
Random Fact: Mark runs a theatre company based in Melbourne
Hobbies: Theatre, Food, Dancing
Life Goal:  To live fully, to make the most of every opportunity and be the best at it that I can be. What is done is less important than how it is done
Favourite Quote: Dance like no one is watching!


Known As: Lindsay
Years in Industry: 20+
Favourite Things: Efficiency & Operations
Drink of Choice: Dirty Chai
Random Fact: Lindsay is an experienced rock-climber
Hobbies: Design, Gardening, Travel
Life Goal: Facilitating positive change by contributing to the world beyond myself
Favourite Quote: To see a world in a grain of sand and a heaven in a wild flower, hold infinity in the palm of your hand and eternity in an hour.

Captain of customer experience

Known As: Brian
Years in Industry: 20+
Favourite Things: Leadership & Customer
Drink of Choice: Strong Latte
Random Fact: Brian has lived and worked in 4 countries
Hobbies: Swimming, Fitness, Cooking
Life Goal: Balancing corporate work life with personal development in learning about the energy system of the body
Favourite Quote: Plan the work and work the plan.  Energy flows where attention goes

Allister purves
technology whisperer

Known As: Al
Years in Industry: 20+
Favourite Things: Customer Experience, Architecture & Process
Drink of Choice: Mocha
Random Fact: Al's family were told that he died in the 2004 tsunami
Hobbies: Reading, Travel, Photography
Life Goal: See as much of the world as possible
Favourite Quote: There's no such thing as I can't.