Can you handle the truth?
"No empty-handed man can lure a bird."
- Geoffrey Chaucer
While we always tailor our services to each individual client, we have developed a delivery framework that drives consistently successful outcomes.
What you can expect from The Truth Seeker is:
- A one-on-one sit-down to understand your requirements and assess if we are a good fit
- A full day deep-dive into your business and customer operation
- A tailored support package to suit your needs and objectives
- Regular phone or Skype support sessions
- Quarterly face-to-face support sessions
- Occasional attendance at key meetings or forums at request
If that sounds like exactly what you have been searching for, then let's go truth-seeking together!!
who its for
The Truth Seeker is for you if you're:
- A senior leader of a customer support operation, but don't yet know the lingo
- Too small as a business to hire a full time Chief Customer Officer (or equivalent), but need insights and support in this space
- Driving a large customer-impacting transformation initiative and need expert input to assure success
- In need of ad-hoc insights at CEO or Board level to aid in effective decision making
who its NOT for
If any of the following describes you, then this may not be the right fit for you:
- You have an experienced contact centre leader already
- You are looking for a review of your customer operation and support team - you're a curious cat
- You need hands-on support with a transformation project - you're a change maker
- You have a skills gap in your team and are looking for support to build upon their capabilities - you're a true leader
- You are a budget-shopper - we compete on value, not price